Return and Refund Policy

Last updated: September 25, 2026

At NabbitIt™, we want you to feel confident in the services you purchase. If something is not working as expected, please contact us promptly so we have an opportunity to understand the concern and make reasonable corrections.

Because NabbitIt™ provides professional services that require reserved time, preparation, meetings, setup work, and customized deliverables, refund eligibility depends on the type of service and whether work has begun.

One-Time Website, Bookkeeping, and Setup Services

One-time services may include website setup, bookkeeping setup and training, financial organization, consulting, cleanup work, packages, and other project-based services.

Before Work Begins

You may request a full refund if:

• The request is submitted within 48 hours of purchase

• The kickoff meeting has not occurred

• NabbitIt™ has not begun research, preparation, setup, design, bookkeeping, consultation, or other project work

• No third-party purchases have been made on your behalf

After the Kickoff Meeting or Start of Work

Once the kickoff meeting has occurred or NabbitIt™ has begun working on the service, the purchase is generally non-refundable.

When appropriate, NabbitIt™ may consider a partial refund based on:

• The amount of work already completed

• Time already reserved or spent

• Meetings or consultations already provided

• Research, preparation, design, setup, or bookkeeping already performed

• Deliverables already created

• Non-refundable fees or expenses already incurred

Approval of any partial refund is at the reasonable discretion of NabbitIt™ and is not guaranteed.

Completed Services

Completed services, delivered reports, completed consultations, training sessions, website handovers, approved designs, digital deliverables, and work that has reached the final review stage are non-refundable.

A request for changes does not automatically qualify for a refund. Reasonable changes will be handled according to the revisions included in the purchased service.

Website Services

Website services include the scope, pages, features, meetings, and revision rounds described in the purchased service.

One revision round means one consolidated list of reasonable changes submitted after the initial website review. A redesign, new pages, new functionality, ecommerce additions, custom development, or requests submitted after final approval may require an additional fee.

Refunds are not provided because of delays caused by missing content, delayed approvals, unavailable account access, incomplete information, or third-party platform issues outside NabbitIt’s control.

Bookkeeping Services

Bookkeeping setup, organization, cleanup, training, reconciliation, and reporting services are based on the information and account access provided by the client.

NabbitIt™ cannot guarantee a particular financial result, tax outcome, savings amount, credit improvement, business result, or decision by a financial institution, tax authority, accountant, or other third party.

Completed bookkeeping work, financial reports, training sessions, reconciliations, and cleanup work are non-refundable.

Monthly Bookkeeping and Website Support

Monthly services may be canceled at any time before the next billing date to prevent future charges.

Payments for the current billing period are generally non-refundable once work for that period has begun.

Monthly website-support time:

• Must be used during the applicable billing period

• Does not roll over or accumulate

• Has no cash value

• Is not refundable if unused

Canceling during a billing period does not create a prorated refund for unused time or services.

Services will continue through the end of the current paid billing period unless otherwise agreed in writing.

QuickBooks Ledger and Account Access

When a NabbitIt™ managed QuickBooks Ledger subscription is included with monthly bookkeeping, access is provided while the monthly service remains active.

If monthly service is canceled, the managed Ledger subscription will end after the applicable service period. Before closure, the client may choose an available transition option, which may include upgrading to a client-paid QuickBooks Online subscription or receiving available reports and records.

QuickBooks subscription costs required after cancellation are the client’s responsibility.

Appointments, Training, and Consultations

Please provide at least 24 hours’ notice when requesting to reschedule a meeting, training session, or consultation.

Missed appointments and appointments canceled with less than 24 hours’ notice may be considered delivered and may not be refundable or automatically rescheduled.

NabbitIt™ may make reasonable exceptions for emergencies.

Expedited Services

Expedited or rush-service fees are non-refundable once priority time has been reserved or expedited work has begun.

An expedited-service fee applies only to the agreed turnaround time and does not change the project scope or the client’s responsibility to provide required information, content, access, and approvals promptly.

Third-Party Products and Services

Fees paid to third parties are not refundable by NabbitIt™.

These may include:

• Domain registration

• Shopify or Squarespace subscriptions

• QuickBooks subscriptions

• Premium themes

• Applications and integrations

• Email services

• Payment-processing fees

• Stock photography

• Printing, shipping, or fulfillment

• Other software, platforms, or professional services

Third-party services are governed by the refund and cancellation policies of their respective providers.

Client Delays

Project timelines pause while NabbitIt™ is waiting for requested content, information, account access, purchases, approvals, decisions, or responses from the client.

Client delays do not automatically qualify the purchase for a refund.

Extended inactivity may require the project to be rescheduled. Additional fees may apply if substantial rework or renewed onboarding is required.

Services Purchased as Gifts

If a service was purchased as a gift, any approved refund will be returned to the original payment method used for the purchase.

The recipient of a gifted service cannot request that a refund be issued to a different person or payment method.

If NabbitIt™ Cancels a Service

If NabbitIt™ cancels a service and cannot provide a reasonable alternative, the client will receive a refund for the portion of the purchased service that was not completed.

No refund will be issued for work already completed and delivered unless otherwise agreed in writing.

Refund Processing

Approved refunds are returned to the original payment method.

Banks and payment providers may require additional time to post a refund after it has been processed by NabbitIt™.

Contact Us

To request a cancellation or refund, contact:

NabbitIt™ LLC
nabbitit@gmail.com
www.nabbitit.com

Please include your name, order number, service purchased, and reason for the request.